Elevate customer satisfaction with GM Financial as a Bilingual Customer Experience Advocate. Engage with clients and dealers to resolve lease and loan inquiries effectively while promoting brand loyalty.

In this role, you will be part of a dynamic team at GM Financial, responsible for delivering top-notch service to customers through inbound and outbound communications. Your expertise in auto financing and robust communication skills in both English and French will enable you to address inquiries and foster long-term relationships, enhancing customer retention. You’ll play a pivotal role in managing resolutions and ensuring compliance with company policies.

Key Responsibilities:
• Deliver exceptional service across multiple communication channels
• Resolve customer issues with effective problem-solving skills




• Maintain data integrity while adhering to regulatory requirements
• Promote products to strengthen customer loyalty
• Collaborate with departments for timely issue resolution

Requirements:
• Fluent in English and French
• Strong communication skills in both languages
• Knowledge of financial services and credit processing
• Excellent time management and organizational skills
• Detail-oriented with a focus on customer relations

Cultivate strong customer relationships and contribute to the success of GM Financial as a Bilingual Advocate.
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📌 Bilingual Customer Experience Advocate (Ontario)
🏢 GM Financial
📍 Ontario