About Us
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

About The Team
Ritchie Bros. Financial Services is our dynamic, fast-paced and passionate equipment financing business unit. Outgoing, entrepreneurial, collaborative, fun, energetic, resilient, competitive, friendly, customer-focused – we like our coworkers and our adjectives. Our ultimate reward is successfully helping our coworkers achieve and develop within our organization.

À propos de l’équipe - SFRB
Services Financiers Ritchie Bros. est notre division dynamique et passionnée de financement d'équipements. Nous sommes proactifs, entreprenants, collaboratifs, enthousiastes, énergiques, résilients, compétitifs, amicaux et axés sur le client :



nous apprécions nos collègues et les adjectifs qui nous caractérisent. Notre plus grande satisfaction est de contribuer à la réussite et au développement de nos collaborateurs au sein de notre organisation.

Job Description
We are looking for a Customer Care Specialist to join our Admin team on an 18-month contract to support our growing customer care function. In this role, you will be the first point of contact for customers and lenders on post-funding matters — managing ZenDesk tickets, following up on titles, supporting insurance and registration requests, and ensuring every customer interaction is handled with professionalism and care.

This is a high-volume, rapid-paced role. You will work closely with our funding team, Account Managers, and external lenders to resolve customer issues quickly and accurately. If you thrive in a collaborative setting, enjoy solving problems, and take pride in delivering outstanding service, we want to hear from you.

Responsibilities
Customer Care and ZenDesk

Manage and resolve inbound customer care tickets through ZenDesk — including buyout requests, amortization schedules, copies of loan and lease agreements, and general account inquiries

Ensure superior customer service is delivered at all times across all communication channels

Resolve issues and track all interactions relating to customer accounts

Collaborate with internal departments — funding, Account Managers,



and operations — to investigate and resolve customer concerns

Add follow-up updates directly to open ZenDesk tickets; keep ticket history accurate and up to date

Post-Funding Follow-up

Follow up on post-funding insurance and registration requirements for Canadian deals

Follow up on title transfers for US deals, including liaising with lenders and tracking progress in Salesforce

Collect and follow up on waiver and subordination letter requests from CAD and US lenders

Contact customers and sellers when lender outreach has been unsuccessful, providing lender contact details and supporting resolution

Update post-funding tracking information in Salesforce weekly as follow-ups and updates are provided

Administrative Support

Assist with other administrative tasks as assigned by the Admin Team Supervisor

Qualifications
Required

1–3 years of experience in a high-volume customer contact centre or customer-facing role

Excellent written and verbal communication skills — clear, professional, and empathetic

Strong computer literacy: comfortable with browsers, email platforms, and learning new software quickly

Excellent keyboarding and data entry skills with high accuracy

Able to manage multiple priorities and maintain a positive attitude in a fast-paced, high-pressure environment

Friendly, outgoing, and patient — you genuinely enjoy helping people and finding solutions

Strong team player with the ability to collaborate across departments

Nice to have

Experience with ZenDesk or a similar customer support ticketing platform

Familiarity with Salesforce or equivalent CRM

Knowledge of post-funding processes in equipment financing or financial services

Experience with title transfers, lien searches, or insurance follow-up

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📌 Customer Care Specialist - 18 month contract (British Columbia)
🏢 Ritchie Bros.
📍 British Columbia