Elevate customer care efforts as the Data Analytics Lead with the company. Your analytical prowess will help redesign support experiences and refine loyalty initiatives.

This hybrid position focuses on partnering with diverse teams, from Product to Data Science, to drive actionable insights. By developing scalable processes and success metrics, you'll ensure continuous improvement in customer interactions. Ideal candidates are skilled communicators and adept problem solvers eager to innovate.

Key Responsibilities:
• Partner with cross-functional stakeholders for business goals
• Define success metrics and monitor performance
• Create frameworks to enhance decision-making efficiency
• Conduct A/B tests to measure operational changes
• Provide insights for improving customer support

Requirements:
• Quantitative degree; advanced degrees preferred
• Minimum of 2 years in data science or analytics
• Excellent SQL and Python skills
• Solid problem-solving capabilities
• Ability to build effective relationships across functions

Drive quality and customer loyalty by applying your analytics insights at the company.
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📌 Lead Analytics Role in Customer Support (Ontario)
🏢 United States Digital Space
📍 Ontario