Elevate the client experience at Fidelity as a Client Experience Associate based in Toronto with a hybrid schedule. Your role will involve guiding clients and troubleshooting technical issues.

You will be the primary contact for users, assisting them from onboarding to ongoing support. This includes addressing inquiries, providing educational content, and ensuring clients effectively utilize the application. Solid communication and time-management skills are essential for this dynamic role.

Key Responsibilities:
• Interact with users to facilitate product adoption
• Assist with onboarding by resolving common issues
• Offer technical support for various devices
• Log application bugs for further investigation
• Collect and analyze user feedback for product enhancements

Requirements:
• 3+ years in financial services or client-facing roles
• Experience in metrics-driven organizations
• University degree or relevant experience
• Bilingual candidates in French preferred
• Exposure to custodial platforms is a plus

Contribute your expertise to drive exceptional client engagement at Fidelity and help foster innovative financial solutions.
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📌 Client Support Expert at Fidelity (Ontario)
🏢 Fil
📍 Ontario