Step into the role of Bilingual Collections Account Manager at RB Global, assisting in the timely collection of balances and boosting customer relations within our business. Your efforts will shape our accounts management across various platforms.

This position requires a qualified with five years of experience in collections, particularly in auto and commercial sectors. You will focus on problem-solving and strategic recommendations to enhance collection efficiencies. Your solid communication skills will be essential in negotiating payment terms and building rapport with customers during interactions.

Key Responsibilities:
• Execute early-stage collections for commercial and consumer accounts
• Negotiate payment options and adjust timelines as necessary
• Monitor and report on collections progress and strategies




• Identify and remedy operational issues affecting collections
• Engage in ongoing improvement initiatives for processes

Requirements:
• 5 years of relevant collections experience in financial portfolios
• Self-driven with keen problem-solving capabilities
• Exceptional communication skills, both oral and written
• Strong phone etiquette for customer engagement
• Effective at questioning techniques for thorough account understanding

Take on a significant role at RB Global where your bilingual skills and expertise will be key in managing collections effectively.
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📌 Bilingual Account Manager in Collections (British Columbia)
🏢 Ritchie Bros.
📍 British Columbia