Advance your career as a Service Delivery Manager with F12's Managed Services Provider division, focusing on delivering top-notch client services. This role demands strategic leadership and cooperative skills.

F12 is seeking an experienced Service Delivery Manager with a minimum of three years in a service delivery management role. In this key position, you will oversee the service delivery lifecycle, ensuring adherence to SLA and KPI standards while maintaining high customer satisfaction. Collaborating closely with cross-functional teams will be essential to resolve issues and drive operational improvement.

Key Responsibilities:
• Lead service delivery initiatives while fostering teamwork
• Execute service reviews to ensure client satisfaction and improvements




• Allocate resources effectively to meet project deadlines
• Monitor service delivery metrics and perform quality assurance
• Develop training and development for team members

Requirements:
• Bachelor's degree; ITIL or project management certification is a plus
• 3+ years experience in a relevant service delivery role
• Strong knowledge of IT services and infrastructure
• Effective leadership and communication abilities
• Proven ability to handle multiple projects successfully

Embrace this chance to enhance service delivery and client relations as a Service Delivery Manager at F12.
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📌 Service Delivery Manager forMSP (British Columbia)
🏢 F12.net
📍 British Columbia