Join Joe Johnson Equipment as a Service Writer in Nisku, Alberta, where customer satisfaction meets technical coordination. Drive efficient service workflows through accurate order management.

In this permanent role, you will act as the main liaison between customers and the service department. Your responsibility includes identifying customer needs, preparing detailed work orders, and coordinating repairs. The ideal candidate will possess a solid customer service background and the ability to work collaboratively across various departments.

Key Responsibilities:
• Greet customers and manage interactions via various channels
• Document service requests and customer feedback accurately
• Prepare repair quotations with technicians




• Monitor accounts-payable for purchase requests
• Facilitate shop walkthroughs to communicate repair statuses

Requirements:
• Minimum 3 years' experience in Service Writer roles
• Familiarity with heavy equipment environments
• Strong multi-tasking and organizational skills
• Excellent communication abilities, both written and verbal
• Valid driver’s license with good standing record

Bring your customer service expertise to Joe Johnson Equipment and optimize our service operations in Nisku.
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📌 Service Writer with Technical Expertise (Alberta)
🏢 Federal Signal
📍 Alberta