Join the company as a Business Forecast Analyst, where your analytics will shape staffing strategies in Toronto. This hybrid role blends data insights with operational planning.

We are looking for a Senior Analyst to enhance our Business Forecast & Planning team in Customer Care Operations. This pivotal role interprets operational signals into concrete staffing plans and demands collaboration with leadership for strategic alignment. Your work will significantly affect resource allocation and team effectiveness.

Key Responsibilities:
• Maintain frameworks connecting staffing to business drivers
• Convert complex datasets into actionable insights
• Oversee daily planning execution and business reporting




• Leverage AI to enhance dashboards and reports
• Propel opportunities for operational enhancements

Requirements:
• Minimum 2 years in forecasting or planning analytics
• Robust SQL and Python skills for data analysis
• Expertise in AI applications for business insight
• Proven track record of effective stakeholder communication
• Bachelor’s degree in Business, Engineering, or related field

Drive impactful changes in staffing by leveraging your analytical expertise with the company’s team.
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📌 Business Forecast Analyst Toronto Hybrid (Ontario)
🏢 United States Digital Space
📍 Ontario