Deliver exceptional guest experiences at Omni King Edward Hotel in Toronto as a Guest Service Agent. Your warm welcome sets the tone for guests' unforgettable stays.

In this pivotal role, you will be responsible for providing a five-star welcome as well as a seamless check-in and check-out experience. Key tasks include resolving guest inquiries, maintaining guest confidentiality, and communicating effectively with various hotel departments. If you have a passion for hospitality and a keen attention to detail, this role is perfect for you.

Key Responsibilities:
• Process guest check-ins and check-outs efficiently
• Actively listen to and address guest inquiries
• Prepare accurate accounts based on guest preferences




• Ensure security and confidentiality of guest information
• Report and resolve any guest complaints promptly

Requirements:
• Knowledge of Opera preferred for system management
• Strong communication skills in English
• Previous hospitality or customer service experience required
• Ability to work flexible schedule, including nights
• Experience in hotel front desk operations beneficial

Elevate your career in customer service while creating memorable experiences for guests at Omni King Edward Hotel.
#J-18808-Ljbffr

📌 Guest Service Agent at Omni King Edward (Ontario)
🏢 Omni Hotels & Resorts
📍 Ontario