Client Service Coordinator
Location: Viewpoint Calgary

37 Quarry Park Blvd SE, Suite - 160, Qualico Parkside, Calgary, Alberta, T2C 5H9

Status: Full-time, In-Person

About Viewpoint
Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients. Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

About Client Service Coordination
As a Client Services Coordinator you are the first point of contact for the company. You are passionate about your work and perform with a high level of energy, reliability and pride. You are an outgoing individual with multi-tasking capabilities and your administrative work is thorough, organized and detail oriented. You have strong computer skills including knowledge of MS Word, Excel and Database use. You have excellent verbal and written communication skills and your work experience demonstrates success in providing service and strong administrative support. Medical Office or Legal Assistant training is an asset.

Responsibilities





Booking, confirming and maintaining Independent Medical Evaluation service schedules using the administrative database

Send consultants medical or other files necessary for the completion of the service.

Receive and direct examinees and assist them with forms completion where necessary.

Create assessment files, receive and file case documentation, and send consultant medical or other files necessary for completion of service

Receive and transfer incoming calls.

Coordinate courier deliveries and pickups.

Maintain accurate records

Word process a variety of documents, forms, and report data as required.

Provide administrative and clerical support to consultants, management and staff.

Develop and foster Client and Assessor relationships.

Working with national accounts and facilitating Independent Medical Evaluation appointments

Triage and coordinate files, ensuring appropriate service is being provided

Responsible and accountable for reviewing the specifics of potential referrals to ensure we can accept them for medical evaluation

Screening for conflict of interest and advising the appropriate parties when this arises

Scheduling the service(s) with our roster of medical and paramedical assessors





Booking secondary service providers when necessary (e.g. transportation, interpretation).

Creating notifications consistent with our Service Level Agreements (SLAs)

Producing the relevant directives for the assessor(s)

Meeting deadlines

Data entry and data accuracy

Customer service

Other duties as assigned.

Qualifications

Relevant post-secondary/community college education

3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment

Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)

Effective verbal and written communication skills

Proven organizational and multi-tasking skills

Knowledge of medical terminology and medical transcription experience is a strong asset

Strong customer service orientation

Strong attention to detail

Mature and robust work ethic

Proven organizational and multi-tasking skills

Why choose Viewpoint?

Comprehensive and flexible health and dental choices with Flex benefits

Lifemark Employee Assistance Program

Shoppers Drug Mart Employee Discount (30%)

Employee Stock Purchase Plan (25%)

Paid vacation and Wellness days

Annual continuing education allowance of $1500 (applicable towards credential or designation fee)

Goodlife Fitness Corporate Discount Gym Membership

Ongoing internal training and development with opportunities for mentorship

A diverse and inclusive workplace with a track record of high employee engagement and teamwork

Nationally recognized brand with a strong digital presence

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📌 Client Services Coordinator (Alberta)
🏢 Lifemark Health Group
📍 Alberta