Lead the member experience at Northern Credit Union as Vice President and craft strategies to boost acquisition and retention. This senior role focuses on enhancing service delivery across all channels.

Northern Credit Union is looking for a Vice President, Member Experience to spearhead initiatives that cultivate strong member relationships across financial services. Your leadership will focus on optimizing member journeys and integrating retail, virtual, and service channels to achieve operational excellence. Bring your expertise in analytics and member engagement to drive transformational growth and innovation.

Key Responsibilities:
• Develop strategies for member acquisition and retention
• Optimize service delivery across branches and virtual channels




• Utilize analytics to enhance member insights
• Build and lead high-performing teams focused on engagement
• Ensure compliance with risk management and governance

Requirements:
• Bachelor’s degree in Business Administration or related field
• 10+ years of leadership in financial services
• 5+ years in senior roles overseeing member experience
• Proven skills in leading multi-channel service teams
• Exceptional communication and stakeholder management

Drive successful member experiences and deliver cutting-edge financial solutions at Northern Credit Union.
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📌 Vice President of Member Experience (Ontario)
🏢 Northern Credit Union
📍 Ontario