Location - North York, ON M3C 3N6 (Onsite) Job Type - Full-Time Salalry - $95K to $105K per annum Role Overview This is a strategic leadership role sitting at the intersection of Change Management, Workforce Planning, Workforce Analytics, Workforce Engineering, Project Management, Business Operations, and Stakeholder Management. The roleis responsible forleading organizational change,optimizingworkforce strategies, influencing labor decisions, and helping business leaders make data-driven decisions that improve operational performance.
The individual must lead in the truest sense of leadership: creating direction,supervisingand developing team members, driving execution across multiple initiatives, and galvanizing stakeholders from executive leadership to frontline operations. This is not a project management role — it requires strategic influence and measurable organizational impact.
Day-to-Day Responsibilities Change Management Lead organizational change initiatives and assess readiness across the business
Understand upcoming business changes and develop communication and adoption strategies
Ensure field leaders and associates are prepared for change,demonstratingempathy throughout
Drive adoption from senior leadership down through frontline teams
Workforce Planning Support labor planning strategies and drive workforce optimization initiatives
Analyze staffing requirements and workforce trends across stores
Helpdeterminehow labor should beallocatedand partner with HR and business leaders on workforce decisions
Workforce Analytics Serve as the analytical backbone of workforce decision-making




Analyze workforce and labor data toidentifytrends and opportunities
Translate analytics into actionable business insights and use data to influence decision-making
Apply knowledge of activity-based labor models, labor standards, and workforce forecasting
Understand store-level activities (truck unload, replenishment, merchandising, customer service, selling) and how labor models are built around them
Support productivity measurement and workforce forecasting initiatives
Project Management Track timelines, manage multiple workstreams, and monitor progress against milestones
Identifyrisks and dependencies, ensure accountability, and drive execution and delivery
Stakeholder Management & Communication Partner with HR, Store Operations, Merchandising, and Field Leadership (RVPs, District Managers, Store Managers)
Present workforce insights and recommendations to senior leadership
Take complex workforce analytics and translate them into business language — convert numbers into stories
Simplify technical concepts from workforce engineers and data teams for general audiences and executive stakeholders
Must-Have Qualifications Proven experience in change management — leading organizational change, assessing readiness, and driving adoption
Strong background in workforce planning,



labor strategy, or workforce analytics
Exceptional communication and storytelling skills — ability to translate data and technical concepts into executive-ready narratives
Demonstrated ability to influence without direct authority and drive alignment across cross-functional stakeholders
Project management experience with the ability to manage multiple workstreams and hold teams accountable
Bachelor's degree in HR, Business Administration, or a related field
Nice-to-Have / Outstanding Qualities Experience with workforce engineering concepts (activity-based labor models, labor standards, productivity measurement)
PMP certification
Experience with Cloud or similar data environments
Background in retail operations
We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.
The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location. For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated perks or payments.

#J-18808-Ljbffr

📌 Change Management Lead (Ontario)
🏢 Collabera
📍 Ontario