We are hiring a Customer Relations Agent!
Reporting To
Supervisor, Customer Service

Full-Time/Part- Time
Full time

Salary Range
$43,000 – $53,000

Posting Date
August 20, 2026

Closing Date
September 10, 2026

Hours Of Work
12:00 p.m. – 8:00 p.m.

Grade
Office Location:
6.5
Toronto
Great location! Steps away from the main public transit station

What We Offer
Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities!

Eligibility for benefits is dependent on the terms of employment

The Opportunity
The Customer Relations Agent is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

How You Will Contribute

Answer incoming calls on the customer service queue and make outbound calls when necessary

Handle between 50 to 65 calls a day

Identify, solve and/or confirm inquiries and requests received by fax, mail and email or online account

Process certain changes during client interactions

Follow-up with client to confirm resolution and customer satisfaction

Provide assistance to the various residential administration departments when required

Promote online services

Ensure client privacy is protected at all times

Listen to client inquiries and take the appropriate problem-solving steps

Complete special projects as assigned by the Manager

The Experience You Need

Post secondary education and/or equivalent work experience preferred

Mortgage experience an asset

Competency in MS Office; capacity to learn new technologies/systems

Strong verbal and written communication skills, in English

Friendly, outgoing personality

Excellent telephone manner

Demonstrated flexibility to adapt to a constantly changing workplace

Ability to resolve problems, strong attention to detail, critical thinking

Demonstrated team player, responsible, reliable and adaptable





Working Workplace And Physical Demands Analysis

Office environment

Periods of high volume with tight timelines

Long periods of stationary position/sitting

Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)

Long periods of time in viewing a computer screen

Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

Competitive Compensation

Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)

Extensive training programs to set our employees up for success

Modern office environment conducive to collaboration

Supportive teamwork culture

Opportunities to give back to the communities and work through events focused on a variety of charities

Ongoing social events throughout the year

The Team You’ll Join
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected] should you need an accommodation at any point in the recruitment process.

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📌 Customer Relations Agent, Customer Service (Ontario)
🏢 First National Financial
📍 Ontario