Join Muskoka Algonquin Healthcare as a Level 1 IT Support Specialist, focusing on the security of IT infrastructure. Provide essential support for desktop, network, and telephony issues at multi-sites in Bracebridge and Huntsville.

This role involves assisting with application and system issues while managing user accounts and offering end-user training. You will perform desktop and network cable changes, manage support requests, and escalate complex issues to third-party providers. Ensuring compliance with service level agreements will be a fundamental aspect of your daily tasks.

Key Responsibilities:
• Ensure organization’s IT security and availability
• Provide Level 1 support for all IT issues




• Manage user accounts and training programs
• Handle desktop and network cable changes
• Coordinate and escalate support requests

Requirements:
• Diploma or degree in a relevant field or equivalent
• At least 2 years of IT support experience
• Preferable certifications: ITIL, CompTIA A+, Microsoft Office
• Legal entitlement to work in Canada
• Ability to pass a criminal record check

Support healthcare technology effectively at MAHC while enhancing your qualified experience.
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📌 Level 1 IT Support Specialist MAHC (Ontario)
🏢 Muskoka Algonquin Healthcare
📍 Ontario