Elevate customer service excellence as the Team Lead - Customer and Quality at Quantum Lifecycle Partners LP. This permanent, full-time role involves overseeing CSR and QA activities to enhance customer experience.

In this leadership position, you will coordinate the daily operations of Customer Service Representatives and Quality Assurance members. Your primary responsibilities include ensuring compliance with customer service metrics and handling communications related to quality concerns. Collaborating with depot leadership, you will address feedback to foster continuous improvement in service delivery and quality control.

Key Responsibilities:
• Coordinate daily CSR and QA team activities
• Monitor customer service performance and response times




• Handle client communications regarding repairs and quality
• Collaborate on corrective actions for service issues
• Generate operational and quality performance reports

Requirements:
• High school diploma or equivalent
• 1-3 years in customer service or quality assurance
• Experience mentoring or training team members
• Solid communication skills with customers and clients
• Familiarity with computer hardware and repair technology

Lead your team to success by ensuring high-quality service standards and achieving customer satisfaction at Quantum Lifecycle.
#J-18808-Ljbffr

📌 Customer & Quality Team Lead - Quantum Lifecycle (Ontario)
🏢 Quantum Lifecycle Partners
📍 Ontario