Score Promotions is a premier distributor of promotional products across North America, dedicated to providing customized branding solutions that elevate our clients' visibility. Acting as a true extension of their marketing teams, we bring creativity, innovation, and deep product knowledge to every campaign- ensuring impactful brand awareness. We're proud to be Great Place to Work Certified and honoured to be ranked among the top 100 PPAI Distributors in North America. Join our amazing team!

Promotional Products Industry knowledge is a definite asset for a successful candidate in this role.

This role is responsible for coordinating the day-to-day operations of client programs, including projects, orders, supplier communication, inventory and fulfillment, client deliverables, and cross-functional workflows. The ideal candidate is detail-oriented, follows through consistently, anticipates potential issues, and takes ownership of moving work forward from start to finish.

Program & Project Coordination: Manage project schedules, milestones, recurring tasks, deadlines, and follow-ups to ensure programs and projects remain on track.

Order Management: Coordinate customer orders throughout the order lifecycle, including proofing, production, shipping, delivery, and invoicing.

Purchase Order Oversight: Prepare, review, and manage purchase orders, ensuring accuracy and completeness while addressing discrepancies as they arise.

Supplier & Vendor Coordination: Communicate with suppliers and vendors regarding production status, timelines, shipping details, and delivery expectations.



Proactively address delays and other order-related issues.

Inventory & Fulfillment: Coordinate with internal Logistics and Production teams and third-party fulfillment partners regarding inventory, receiving, fulfillment, shipping, backorders, and delivery issues.

Client Program Administration: Maintain schedules for recurring client meetings and program deliverables, track action items, and ensure commitments are completed on time.

Cross-Department Collaboration: Work closely with Strategic Programs, Sales, Logistics, Production, Accounting, and other internal teams to ensure smooth execution of program and project requirements.

Rental Program Management: Coordinate rental requests, availability, timelines, shipping, and returns while maintaining accurate documentation.

Issue Resolution: Identify risks, delays, discrepancies, and operational challenges early and work proactively to resolve them. Escalate issues when appropriate.

Process & SOP Management: Maintain and update operational SOPs, workflows, and documentation as programs and responsibilities evolve.

Process Improvement: Identify opportunities to improve workflows, tools, and efficiencies and contribute to continuous improvement initiatives.

Systems & Documentation:



Maintain accurate and organized project, order, supplier, and program records. Utilize CommonSku, Microsoft Office, and other company systems effectively.

Other Duties as Assigned: Take on additional responsibilities as needed to support the team and company objectives.

Requirements

3-5 years of experience in project coordination, operations, or a similar role

Strong organizational and communication skills

Ability to manage multiple projects, orders, deadlines, and priorities effectively

Experience working with purchase orders, vendors, suppliers, and cross-functional teams

Proficiency in Microsoft Office and experience with project or order management systems such as CommonSku

Solid attention to detail, problem-solving skills, and follow-through

Ability to work independently, take initiative, and adapt to changing priorities

Experience with branded merchandise, promotional products, print, apparel, inventory management, fulfillment, shipping, e-commerce, client onboarding, or 3PL operations is preferred

Experience working across U.S. and Canadian operations is an asset

If you're a people person who thrives on building connections and creating solutions, this role could be a perfect fit for you!

At Score Promotions, we value diversity and are committed to creating an inclusive workplace. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

#J-18808-Ljbffr

📌 Program Operations Specialist (Ontario)
🏢 Score Promotions
📍 Ontario