Join Dialpad as a Technical Support Engineer, focusing on VoIP solutions and exceptional customer service. Work collaboratively to resolve technical issues and enhance customer interaction.

As a key player in our support team, you will be responsible for addressing technical inquiries related to our AI-driven communication platform. This role demands strong problem-solving capabilities and a commitment to driving timely resolutions while collaborating with Engineering and Product teams. A background in telecom or cloud technologies is essential for success in this role.

Key Responsibilities:
• Handle carrier escalations and trouble tickets diligently
• Conduct network performance monitoring and testing
• Assist customers with a range of technical questions




• Resolve technical bugs and work cross-functionally
• Maintain high service levels and productivity metrics

Requirements:
• 3+ years in customer support within telecom or VoIP
• In-depth knowledge of networking and cloud systems
• Expertise in SIP and VoIP troubleshooting
• Solid written and verbal communication abilities
• Experience with tools like Wireshark and Zendesk

Become a crucial part of Dialpad's mission to improve customer experiences while overcoming technical challenges.
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📌 Dialpad VoIP Technical Support Expert (Ontario)
🏢 Dialpad
📍 Ontario