Company Description
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Company Description
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Job Description
Housekeeping Manager
You lead at the heart of our iconic hotel. As Housekeeping Manager, you will use your leadership, operational expertise, and interpersonal strengths to drive excellence across our Housekeeping operations, ensuring every guest Feels Welcome from the moment they enter their room.

What Is In It For You

An inclusive, empowering company culture where people are at the heart of everything we do

The opportunity to work alongside passionate hospitality professionals committed to making the world a more welcoming place

Competitive pay starting at $70,000, with annual reviews based on market conditions, performance, and capabilities

Complimentary meals during your shift through our Colleague Dining Program

Complimentary dry-cleaning of business attire

Exclusive access to the Pacific Northwest Food & Beverage Discount Program, with up to 50% off at our dining destinations in Vancouver, Victoria, and Whistler

Travel reimbursement program for a TransLink monthly pass

Extensive benefits package including health, dental, vision, life, and disability insurance for those meeting eligibility requirements





Company-matched pension plan and the option to enroll in the Group Registered Retirement Savings Plan

10 days of paid vacation annually, increasing with service, along with statutory holidays and paid birthday leave

Complimentary hotel stay for newly hired colleagues, including breakfast for two through our BE OUR GUEST program

Colleague benefit card with discounted rates at Accor properties worldwide.

The opportunity to work in a luxury hotel environment within a Vancouver heritage building, dating back to 1939

Learning programs designed to sharpen your skills

Opportunities to contribute through Corporate Social Responsibility activities

Leadership & Operations

Lead and manage all aspects of the Housekeeping Department, ensuring service standards and brand expectations are consistently met

Drive a culture of accountability, empowerment, and engagement within the team

Ensure five-star cleanliness standards across guest rooms, public areas, and heart-of-house spaces

Guest Experience

Address guest concerns promptly, ensuring quick follow-up and memorable recovery

Monitor guest satisfaction indicators and implement service‑improvement strategies

People Development & Colleague Engagement

Mentor, coach, and develop colleagues through ongoing training, feedback, and recognition

Conduct performance evaluations and support talent development and succession planning

Support action planning from the Colleague Engagement Survey

Administration & Financial Stewardship

Assist the Director of Housekeeping in payroll, scheduling, inventory control, uniforms, linens, and supply management

Maximize room revenue through productivity optimization and cost‑control measures

Maintain accurate departmental reporting, including KPIs and operational analytics

Safety, Compliance & Quality Assurance

Promote a safe working environment by managing attendance, incident reporting, hazard prevention, and return‑to‑work programs

Collaborate with Engineering to support preventative maintenance programs

Ensure effective Lost & Found procedures

Promote health, safety, and wellbeing by maintaining in‑depth knowledge of crisis and emergency procedures





Implement all Safety, Compliance & Quality Assurance action plans and track year‑over‑year improvement

Collaboration & Culture

Contribute to a positive hotel culture aligned with the needs of our colleagues, guests, owners, and brand

Actively participate in hotel committees

Perform additional duties and special projects as assigned

Champion Fairmont’s sustainability and environmental stewardship initiatives

Qualifications
Your Experience & Skills Include

Service-focused, guest‑centric personality with proven leadership experience

Minimum 2 years of Housekeeping experience in a luxury or full‑service hotel preferred

University degree or Hotel Management diploma is an asset

Experience with Opera or a related Property Management System

Strong communication, relationship‑building, and networking skills

Ability to lead by example and foster a high‑performance team culture

Demonstrated ability to manage competing priorities in a fast‑paced workplace

Highly organized and detail‑oriented with strong follow‑through

Ability to work a flexible schedule, including AM/PM/Overnight shifts, weekends, holidays, and extended hours

Familiarity with unionized environments (preferred)

Strong understanding of luxury‑brand service standards

Physical Requirements

Split time between walking/standing on guest floors and working at a desk

Occasional lifting and carrying up to 50 lbs

Occasional kneeling, pushing, pulling, and bending

Occasional climbing of ladders, stairs, and ramps

Ability to conduct room inspections requiring mobility between multiple floors

Additional Information
Visa Requirements
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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📌 Housekeeping Manager (British Columbia)
🏢 Fairmont Hotels and Resorts
📍 British Columbia