Join Alberta Transportation as a Complaints Resolution Specialist in Edmonton. Utilize your conflict management skills to address and resolve complex complaints effectively in this full-time position.

In this role, you will serve as a key representative for the division, ensuring timely resolution of external complaints. You will guide the development of complaint management processes, and support project management and quality improvement efforts. Strong analytical skills are necessary for assessing issues critically and developing clear solutions.

Key Responsibilities:
• Manage and resolve incoming complaints promptly
• Cultivate effective complaint resolution procedures
• Facilitate comprehensive issues management
• Offer expertise in conflict resolution strategies




• Collaborate to achieve branch and division goals

Requirements:
• Degree in Business, Communications, or related fields with 2 years experience
• Expertise in complaints resolution and conflict de-escalation
• Solid analytical capabilities for solution identification
• Proven ability to build partnerships within the ministry
• Excellent time management and documentation skills

Be a key player in maintaining service excellence for Alberta's transportation systems and enhancing public satisfaction.
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📌 Edmonton Complaints Resolution Specialist (Alberta)
🏢 Government of Alberta
📍 Alberta