Launch your career in a supportive customer service role with iA Financial Group. This position requires strong bilingual communication abilities, focusing on assisting clients with their inquiries.

As a Customer Service Representative, you will be pivotal in responding to calls and emails from diverse stakeholders. Your tasks will involve explaining processes, managing complex cases, and ensuring all follow-ups are completed promptly. This role is designed for those eager to facilitate customer satisfaction in a collaborative setting devoted to ongoing learning and improvement.

Key Responsibilities:
• Handle 90% of customer interactions via calls and emails
• Follow up on calls as required, approximately 10%




• Provide explicit process explanations to clients
• Document cases and update personal information
• Attend team meetings for continuous service improvements

Requirements:
• Experience in customer service settings
• Excellent teamwork with a positive attitude
• Competency in various software systems
• Fluent in both English and French
• Composure under pressure with great interpersonal skills

Join a dedicated team at iA Financial Group while enhancing your skills in customer relations.
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📌 Bilingual Customer Service Representative (Quebec City)
🏢 IA
📍 Quebec City