What you will do The Service Manager (SM) shall work to ensure policies, procedures and standards are being followed and adhered to in all guest facing and culinary areas within their location.
Protection of Company assets, people, inventory and facilities, as well as the planning, evaluation and monitoring of operations, merchandise and financial areas within multiple departments to maximize sales and profitability.
Support the location's accountability for guest experience and profit and loss performance of the venue against budget.
Professionally execute all company programs, supporting the operation of the business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality and service consistently high.
Maintain a culture of hospitality and positive morale, and focus on building the bench-strength of the Supervisor and Hourly complement by providing coaching and feedback.
Establish and maintain excellent guest service and provide an exceptional guest experience across all departments in the venue.
Maintain the seamless operation of all Amusement, Food and Beverage, Guest Service and retail operation.
Ensure the facility consistently meets legislative cleanliness and safety standards; this includes regular monitoring of the restaurant, gaming floor, redemption, mezzanine gaming areas, and restrooms.
Complete daily, weekly, monthly checklists and ensure inspections are up to date according to internal and external regulatory bodies requirements.
Execute gaming initiatives to drive financial performance while keeping costs in line.
Execute Groups & Events within venue, providing exceptional guest service.
Understand and effectively follow all Rec Room values, policies and procedures.
Protect and enhance the brand.
Practice and role model Company culture.
Recruit, interview, train and coach venue management, and proactively plan for succession.
Attend regular meetings with AGM, Senior Service Manager, and designated Service Managers to provide feedback, set goals and evaluate performance.
Deliver employee training and execute development strategies for area of responsibility.
Understand and implement appropriate disciplinary action for performance and behavioural management.
Evaluate and take action to improve departmental turnover and increase employee morale by creating a supportive employee centered environment.
Plan, evaluate and monitor operations in guest facing areas to maximize sales and profitability through efficient execution of Company programs and maintenance of Company standards.
Drive sales through skilled execution, managing staffing and operational plans to ensure profitability.
Manage inventory and shrinkage of all designated departments by ensuring all inventory counts (weekly, monthly & year-end) are accurately completed on time,



and actioned when variances exceed budgeted amounts.
Execute all company programs and service standards on an ongoing basis and provide feedback to the Senior Service Manager to improve the Guest service experience.
Ensure all Players and department cashiers adhere to all cash handling policies and procedures.
Share Best Practices across departments to increase performance levels and guest satisfaction.
Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures.
Ensure fair and equitable discipline, in compliance with discipline policy and severity table, implementing appropriate action(s) for performance and behavioural management.
Investigate and action the causes of staff concerns in a timely manner to ensure we maintain a positive work environment.
Ensure all Player and departmental scheduling requests are addressed and communicated in a timely manner.
Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, and ensure that any safety hazards are identified and rectified.
Follow all provincial Health, Food Safety and Liquor service legislative requirements.
Other duties as assigned.
Qualifications 1-3 years of experience managing a high volume restaurant or venue with the primary focus being on guest service excellence.
Post-Secondary education, in business and/or hospitality preferred.
Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required.
Experience in all aspects of customer service and people management.
Demonstrated ability to lead a team during high volume business periods in multiple departments.
Strong working knowledge of restaurant industry principles, methods, practices, and techniques.
Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments.
Strong conflict resolution, negotiation, and objection handling skills.
Ability to respond quickly in a dynamic and changing environment.
Highly flexible, with strong interpersonal skills that allow one to work effectively in a diverse working environment.
Proven experience in training, coaching, and mentoring supervisors and employees.
Ability to build and maintain lasting relationships with corporate departments, key business partners, employees, and guests.
Ability to effectively communicate both verbally and in writing.
Ability to coordinate and organize meetings, exhibits,



and other events.
Proficient with Microsoft Office Suite.
Required to work flexible hours inclusive of evenings and weekends.
Provincially applicable sell, sale, and handling of alcohol certificate.
Working Conditions Some travel may be required. Ability to attend and conduct presentations. Standing for extended periods of time. Exposure to hot grill or oven with temperatures as high as 350-500F. Exposure to walk-in refrigerator with temperatures as low as 40ºF. Exposure to walk-in freezer with temperatures as low as 0ºF. Manual dexterity required to use desktop computer and peripherals. Extended hours as required.
Inclusion & Diversity Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.
Accessibility We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at (phone hidden) or via email at [email protected].
Use of AI We use AI-assisted tools to help us review applications and support parts of the recruitment process. However, every application is reviewed by our HR team, and all hiring decisions are made by our people, not by AI.
This position is a current vacancy and is being actively recruited to fill an existing role within the organization. While we appreciate all interest, only those candidates selected for an interview will be contacted.
Wage Wage ($): CAD
We are driven by a united passion for delivering exceptional experiences. Become part of our award-winning culture! Our next evolution starts with you. A social playground for the young at heart, we offer shareable entertainment for the senses, with premium food & drink, games and live shows. Visit The Rec Room Website A place for teens to play without limits, offering a games floor, full menu, birthday parties, plus ropes courses, VR and bowling at select locations. Visit Playdium website An integrated network providing impactful media solutions, helping brands make meaningful connections with consumers. Visit Cineplex Media Website An enhanced lifestyle rewards program that gives members something new to look forward to, with more ways to earn and redeem. Visit Scene+ Website

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📌 Restaurant Service Manager - The Rec Room Roundhouse Toronto (Ontario)
🏢 Cineplex
📍 Ontario