Advance your career as a Service Desk Support Analyst at MNP, an innovator in consulting. This hands-on, in-office position offers you the chance to resolve diverse client technical matters efficiently.
MNP is looking for a Service Desk Support Analyst to strengthen its Managed Services. This L1 role involves responding to technical queries, effectively managing service tickets, and collaborating with specialized teams for complex problem-solving. An on-call rotation is part of the job's demands.
Key Responsibilities:
• Troubleshoot urgent client issues with speed
• Offer excellent customer support through Phone/Chat
• Accurately document issues in Service Tickets
• Escalate specialized matters appropriately
• Ensure compliance with corporate policies and timelines
Requirements:
• 2 years of experience in a technical support role
• Relevant technical diploma or certifications
• Solid knowledge of Active Directory, MS 365, and networking
• Understanding of Windows OS troubleshooting
• ITIL v4 Foundations certification mandatory
Contribute your expertise to enhance MNP's customer service experience.
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📌 Service Desk Analyst Role at MNP (Alberta)
🏢 MNP
📍 Alberta