Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description
Position Purpose summary:
The Supported Housing Program Manager is responsible for the strategic and operational aspects of care delivery, including comprehensive care planning, interdisciplinary coordination, resource management, ongoing evaluation of resident needs and services, and the planning, development, implementation, and evaluation of nursing care services. The Supported Housing Program Manager assesses, plans, implements, and evaluates resident care; works collaboratively with the interdisciplinary team to ensure the delivery of secure, consistent, and person-centred care; and provides leadership, direction, and guidance to LPNs and HCAs in the provision of resident care. The Supported Housing Program Manager provides support, advocacy, and choice to residents and their families to ensure the highest quality of person-centred care achievable within the mission, vision, and values of The Salvation Army. The Supported Housing Program Manager supports their Director in providing continuing care and assists in maintaining a safe and secure environment for residents, visitors, and staff members, while also supporting quality improvement and the effective coordination and ongoing evaluation of care practices and resources within the program.

Accountabilities
Resident Care Services:

Direct and monitor the work activities and resources of assigned care services to achieve quality, safe, and resident‑centred care.

Participate in the development and implementation of plans, objectives, and strategies for care services which are aligned with overall organisational strategic directions.

Support complex case navigation together with the interdisciplinary team.

Evaluate the performance of the care services through agreed upon objectives and measures, and identify opportunities for quality improvement

Assess, plan, implement and evaluate resident care collaboratively with the interdisciplinary team ensuring the delivery of resident‑centred care. Approve and tour potential new intakes.

Provide direct support, advocacy, and communication to residents, families or guardians of the residents within the program

Assist their Director in developing, recommending, implementing,



and evaluating operational and clinical policies and procedures. Plan, develop, implement, and evaluate clinical care services/ plans in accordance with evidence‑based practices, and applicable standards

Ensure consistency in programmes and practices in resident‑centred care services.

Ensure that the resident care team complies with the organisational policies and procedures, continuing care health service standards, accommodation standards, relevant legislation regulations, accreditation standards, and regional health authority requirements.

Respond, investigate, and review concerns and complaints from residents, families, and staff.

Investigate and review all unusual incidents, critical incidents, and medication incidents.

Ensure that all intake/residential agreements are met and provide direct support to staff as they work with residents to be successful in meeting the expectations of residential agreements.

Ensure that resident admissions, transfers, and discharges are processed according to Policy and Procedures, contractual obligations centred on core value delivery

Ensure that frequent and ongoing opportunities for residents to engage in positive social and community activities are offered.

Ensure concerns related to property, equipment, and environmental safety are reported and addressed, and that the nursing station and care areas are maintained in an organised, clean, and safe manner.

Human Resources/ Staff Responsibilities.

Responsible for scheduling and appropriating staff hours within the department.

Responsible for entering staff hours for payroll.

Maintain collective agreement compliance and effective ongoing working relationships with unions.

Monitor employee sick time and workers compensation utilizations to ensure effective resource use.

Maintain and build team culture and model teamwork and respectful workplace expectations; schedule and chair staff meetings.

Conduct regular performance appraisals and learning plans and address performance management in accordance with organisational policies.

Ensure all staff have current education and certification required for the job.

Ensure staffing complement maximises resources to achieve optimal resident care.

Responsible for recruitment and performance management. discipline and termination of staff in consultation with Human Relations and the Director of Programs.

Constantly and directly review the skills and competencies of staff to adequately meet the requirement of the job.

Administration

Ensure that Occurrence Reports are completed and processed as per Policy & Procedure.

Ensure that concerns with property and equipment are reported and that all program areas are organised, clean, and tidy.

Ensure/ support the Director in the timely reporting of all required and ad hoc reporting requests

Ensure that adequate programme supplies are maintained.

External Interdisciplinary Liaison

Attend all meetings with interdisciplinary team.

Work collaboratively with the Director, case managers, physicians, pharmacy, other Salvation Army sites and programmes.

Coordinate and lead family conferences and related meetings

Oversee all incidents and concerns

CRITICAL RELATIONSHIP MANAGEMENT
Internal

Various ad hoc Committees as assigned (e.g. Occupational Health & Safety Committee)

External

Liaise with Recovery Alberta,



pharmacy, physicians and families of the residents, police, and other stakeholders in the delivery of services offered.

MANAGERIAL Leadership RESPONSIBILITY

This position reports directly to the Director of Programs

This position has about 35 direct reports consisting of professional and support staff

FINANCIAL AND MATERIALS MANAGEMENT

Responsible for stewarding the programme budget and expenses

Responsible to review expenditures and to monitor any variances in the department

Working Conditions

The working environment is typically at a community‑based supportive residence.

The performance of the job requires continuously monitoring the environment, multitasking, and a moderate amount of attention when reading and close listening.

The incumbent’s work environment is typically at work sites within residential settings, and may potentially experience the following disagreeable conditions and will need to follow or use universal precautions:

Dealing with angry and abusive people, verbal abuse

Exposure to bodily fluids, bodily waste, and infectious diseases

Exposure to drugs, alcohol, and solvents

Physical attacks by others

Exposure to toxic chemicals

Sharp objects (i.e., needle sticks, knives and weapons)

Other dangerous situations

Immunisation for Hepatitis B and vaccination against Tuberculosis

Responding to first aid emergencies; including overdose and death

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying the Salvation Army CORE Values and standards of conduct.
Education And Experience Qualifications
Education, Qualifications and Certifications

Possess a Regulated Health Care Professional Qualification (LPN, OT, RN or RPN)

Equivalent combination of education and experience may be considered.

Current certification in BLS required

Criminal Record Check with Vulnerable Sector Check required

Non‑violent Crisis Intervention training an asset

Valid Driver’s Licence and Clean Driver’s Abstract an asset

Experience And Skilled Knowledge Requirements

Minimum 3 – 5 years of relevant work experience in a Supportive Living site.

Knowledge of the Continuing Care Health Services Standards (for supportive living).

Experience and passion about working with marginalised persons who may have addictions and mental health issues.

Working knowledge of Trauma informed practice, cultural competency, recovery, addictions, mental health, and self‑determinants of health.

Experience working in the charitable sector an asset

Skills And Capabilities

Good organisational and time management skills with the ability to multi‑task

Must possess excellent communication (written and verbal) and interpersonal skills. dealing with residents and staff members.

Possess critical thinking, problem solving, and decision making.

Computer literacy in a Windows environment including email, word, power point, and excel.

Respect and understanding of The Salvation Army - its mission, culture, and values

This is a Full‑time position.

Weekly scheduled hours: 40

Compensation
The target hiring range for this position is $88,524.80 to $110,635.20 with a maximum of $132,766.40.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

#J-18808-Ljbffr

📌 Supported Housing Program Manager (Alberta)
🏢 The Salvation Army in Canada
📍 Alberta