Elevate your career as the Lead for IT Operations at Aecon, managing essential IT services and support for various teams from our Toronto location. This is a pivotal role that focuses on high-quality service delivery and team leadership.

As the IT Operations Team Lead, you'll oversee daily operational support, guide your team in incident handling, and ensure excellence in service provision. Your experience will drive adherence to ITSM processes and facilitate collaboration between departments for improved IT performance.

Key Responsibilities:
• Lead IT support teams for corporate and job site functions
• Provide hands-on coaching and prioritize workloads
• Act as an escalation contact for technical incidents
• Ensure CMDB accuracy and support equipment management
• Analyze operational metrics and improve service quality

Requirements:
• Background in Information Technology or related fields
• Leadership experience in IT operations
• Solid familiarity with ITSM practices
• Proficient in managing end-user support technologies
• Strong analytical and problem-solving skills

Bring your expertise in IT operations to help Aecon shape impactful projects.
#J-18808-Ljbffr

📌 Lead IT Operations in Toronto (Ontario)
🏢 Aecon Group
📍 Ontario