Step into the role of Customer Experience Manager at Indigo, where you will lead programs designed to enhance customer satisfaction and drive sales performance. A focus on coaching and team engagement is critical in this vibrant setting.

In this position, you will execute customer experience priorities, ensuring your team delivers exceptional service. You will coach Customer Experience Representatives while leveraging valuable customer insights for continuous improvement. This role is pivotal in maintaining Indigo's brand values and enhancing overall customer interactions.

Key Responsibilities:
• Drive execution of customer experience strategies in-store
• Model Indigo's R.E.A.D. customer service model
• Facilitate staff training and service expectations




• Assist with omni-channel services and operations
• Organize initiatives to boost customer loyalty and engagement

Requirements:
• 1-3 years in a retail leadership role
• Experience in executing omni-channel customer programs
• Strong understanding of retail operations
• Excellent communication and problem-solving skills
• Ability to juggle multiple priorities effectively

Lead your team to create magical customer experiences that resonate with the heart of Indigo.
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📌 Indigo Customer Experience Manager Role (Quebec City)
🏢 Indigo
📍 Quebec City