Lead community management efforts as the Brand Reputation Community Manager at IKO Industries in Mississauga. This role centers on proactive engagement and reputation monitoring across various channels.

As the HSS Community Manager, you will be essential in shaping and maintaining IKO's online image. Responsibilities include monitoring brand mentions, responding to queries, and coordinating with various departments to resolve issues. Your role will require solid communication skills and the ability to navigate complex customer interactions effectively.

Key Responsibilities:
• Oversee brand conversations and customer feedback online
• Provide timely responses to inquiries across platforms
• Manage online reviews and reputation on social media




• Collaborate with teams for internal issue resolution
• Prepare monthly reports on community engagement trends

Requirements:
• Demonstrated experience in customer service and community management
• Exceptional written skills with a focus on brand voice
• Ability to handle sensitive customer situations professionally
• Familiarity with reputation management tools
• Strong organizational skills with attention to detail

Contribute your skills in community engagement and problem-solving to strengthen IKO's brand presence.
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📌 Brand Reputation Community Manager IKO (Ontario)
🏢 IKO
📍 Ontario