Lead customer and employee experience transformations at PwC as a Senior Associate in experience design. Collaborate on strategies that drive loyalty and engagement through cutting-edge user experiences.

As a Senior Experience Designer, you’ll play a key role in PwC’s Customer Transformation practice. This involves enhancing customer journeys and developing user-friendly strategies by utilizing human-centered design principles. By combining research, data analysis, and UX best practices, you will create adaptable solutions tailored to meet client needs.

Key Responsibilities:
• Support customer transformation engagements and service design improvements
• Conduct user research and generate actionable insights
• Create high-fidelity wireframes and interactive prototypes




• Oversee Salesforce Experience Cloud deployment and governance
• Collaborate with stakeholder teams on UX initiatives

Requirements:
• Experience in digital experience architecture and UX strategy
• Familiarity with Salesforce Experience Cloud frameworks
• Strong analytical and storytelling skills
• Proven project management capabilities in complex environments
• Knowledge of web development standards and third-party integration

Your expertise in experience design will shape transformative solutions that enhance user interactions and satisfaction at PwC.
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📌 Senior Experience Designer at PwC (Quebec City)
🏢 PwC Canada
📍 Quebec City