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Reporting to the Communications Officer and and indirectly to the Deputy Chief - Communications, the Alarm Room Operator (ARO) position comprises two job functions: fire department call-taker and dispatcher. The ARO is responsible for receiving, evaluating, and dispatching emergency and non-emergency calls for service in a timely and accurate manner. Operating in a high-stress environment, the ARO uses the computer-aided dispatch (CAD) system, radio, and telecommunications equipment to coordinate the fire department response and support field personnel. This role requires strong communication skills, attention to detail, and the ability to remain calm and focused during critical incidents.
Key Duties and Responsibilities Receive emergency and administrative calls for service and/or advice, process and record necessary information applicable to the situation
Dispatch appropriate personnel and apparatus using a Computer-Aided Dispatch (CAD) system
Monitor radio traffic and maintain communications with field personnel to ensure responder safety
Accurately enter, update, and maintain call information and incident records
Interpret and relay critical information quickly and clearly to the appropriate agencies
Operate complex computer and telecommunications equipment
Track and maintain resource status
Provide exceptional customer service
Education and Experience Minimum of Grade 12 diploma or Ontario approved equivalent
Successful completion of a recognized Emergency Telecommunication Program, Emergency Computer Aided Dispatch experience,



Emergency Dispatch experience or Emergency Responder experience is required
Valid and current certification in First Aid and CPR is required
Required Skills/Knowledge Be legally entitled to work in Canada
Excellent verbal communication skills with the ability to relay information clearly and accurately in a high-stress environment
Ability to interpret maps, addresses and/or geographical information
Ability to work both independently and collaboratively with a team
Keyboarding at a minimum of 45 wpm
Demonstrates valuable judgment and makes sound decisions
Ability to work rotating shifts and in a restrictive environment
Shows commitment to personal growth, development, and leadership opportunities
Shares new ideas and challenges the status quo
Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
Takes initiative to participate in a culture of learning, mentoring, and sharing
Contributes to building and being a part of a positive culture
Demonstrate the City’s corporate values of care, collaboration, courage and service
Demonstrates personal leadership
Builds people and culture
Cultivates open communication
Shapes the future
Navigates and leads through complexity and change
We thank all candidates for their interest, however, only those under consideration will be contacted.
TheCity of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

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📌 Alarm Room Operator (Ontario)
🏢 City of Richmond Hill
📍 Ontario