Join the City of Richmond Hill as a Fire Department Alarm Room Operator, where you'll manage emergency and non-emergency calls in a high-stress setting. This critical role demands exceptional communication and technical skills to coordinate timely responses.

Reporting to the Communications Officer, the Alarm Room Operator is essential for both fire department call-taking and dispatching. You will handle emergency calls while using advanced computer-aided dispatch systems and maintaining communication with field personnel. Your ability to remain calm under pressure and ensure accurate information flow is vital for responder safety.

Key Responsibilities:
• Receive and process emergency and administrative calls




• Dispatch fire personnel using CAD systems
• Monitor radio traffic with field teams
• Enter and update incident records accurately
• Relay critical information clearly to agencies

Requirements:
• Grade 12 diploma or equivalent
• Completion of Emergency Telecommunication Program
• First Aid and CPR certification
• Excellent verbal communication skills
• Ability to work rotating shifts comfortably

Excel in managing emergencies and ensure effective communication in this pivotal role.
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📌 Fire Department Alarm Room Operator (Ontario)
🏢 City of Richmond Hill
📍 Ontario