Craft a fulfilling career with Reliance as a Workforce Coordinator. This role is pivotal in managing operations within the call center environment based in Toronto.Reliance seeks a dynamic Workforce Coordinator to oversee call center operations and support workforce management. Your tasks include organizing schedules, responding to real-time communications, and analyzing operational metrics. With an emphasis on detail orientation, strong problem-solving abilities, and communication skills, you’ll enhance team efficiency in a fast-paced setting.Key Responsibilities:- Monitor operational performance of multiple call center lines- Schedule staff and plan time off efficiently- Manage inquiries via email and chat promptly- Approve offline tasks and coordinate schedules- Assist WFM team in adapting to real-time needsRequirements:- Solid problem-solving and analytical capabilities- Detail-oriented with superior communication skills- Ability to thrive in a busy environment- Proficient in Microsoft Excel and Office tools- Call center experience is an assetBring your expertise in scheduling and operational management to advance Reliance's customer service success.#J-18808-Ljbffr

📌 Reliance Workforce Coordinator Position (Winnipeg)
🏢 Reliance
📍 Winnipeg