Job Title: Technical Support Specialist Location: Toronto, ON Work Arrangement: Onsite Employment Type: Full-Time Job Description We are seeking an experienced Technical Support Specialist with 6 8 years of experience and strong expertise in Informatica platforms, including Informatica Intelligent Data Management Cloud (IDMC) .

The ideal candidate will have hands-on experience with platform architecture, agent deployment, VM management, Azure cloud environments, hybrid deployments, and data governance capabilities.

Key Responsibilities Provide technical support and administration for Informatica platforms and IDMC Troubleshoot platform, infrastructure, agent, connectivity, and deployment issues Support Informatica platform architecture, agent deployment, configuration, and VM management Monitor platform health, performance, availability, and operational alerts Support Informatica environments deployed across cloud and hybrid infrastructure Work with Microsoft Azure environments and troubleshoot cloud connectivity and infrastructure issues Perform root-cause analysis and resolve technical incidents within agreed SLAs Support data discovery and cataloging activities using Informatica Data Catalog and related capabilities Configure and maintain automated data scanning and cataloging processes Support metadata management across diverse data sources and environments Assist with data lineage visualization, impact analysis, and lineage troubleshooting Support business glossary creation, maintenance, and stewardship workflows Assist with sensitive data discovery, classification, privacy,



and compliance requirements Support data access and usage policy management Monitor platform performance and identify opportunities for optimization and continuous improvement Prepare technical documentation, operational procedures, troubleshooting guides, and knowledge articles Collaborate with application, infrastructure, cloud, data, security, and business teams to resolve issues Required Qualifications 6 8 years of total IT experience Minimum 5 years of experience with Informatica platforms , including IDMC Strong understanding of Informatica platform architecture Experience with agent deployment, configuration, and VM management Hands-on experience with Azure cloud and hybrid environments Experience with platform monitoring and troubleshooting tools Robust problem-solving and analytical skills Excellent communication and stakeholder management skills Experience supporting enterprise data management environments Data Management & Governance Skills Informatica Data Catalog Data Discovery and Automated Data Scanning Metadata Management Data Lineage Impact Analysis Business Glossary Data Stewardship Sensitive Data Discovery Data Classification Data Privacy and Compliance Data Access and Usage Policies Technical Skills Informatica IDMC Informatica Data Catalog Informatica Platform Administration Agent Deployment VM Management Microsoft Azure Hybrid Cloud Platform Monitoring Metadata Management Data Lineage Business Glossary Data Governance Data Discovery Data Classification Key Competencies Technical troubleshooting Platform administration Cloud and hybrid infrastructure support Data governance Root-cause analysis Incident resolution Documentation Stakeholder communication Operational support

📌 Technical Support Specialist (Toronto)
🏢 AceStack
📍 Toronto