Shape the future of customer support as a Senior Manager at the company. Drive innovative solutions and AI integration within a hybrid working model focusing on support excellence.

As the Senior Manager of Support Excellence, you will redefine how Knowledge Management, Quality, and Learning & Performance functions synergize to enhance customer service. This position is pivotal in transforming operational frameworks, directly impacting AI capabilities and the overall customer experience. You'll lead a team committed to high performance and continuous improvement.

Key Responsibilities:
• Design and oversee ambitious support strategies
• Translate vision into actionable execution plans
• Collaborate closely with product and engineering teams
• Empower managers to realize team potential
• Set industry-leading standards and accountability measures

Requirements:
• 8+ years in relevant fields
• 3+ years in managerial roles
• Expertise in agile portfolio execution
• Solid leadership and communication skills
• Customer support experience a plus

Lead the transformation of customer care with innovative strategies that prioritize operational excellence and AI adaptation.
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📌 Manager Role in Customer Support Strategy (Ontario)
🏢 United States Digital Space
📍 Ontario