Full-Time Fundraising Associate
Position Hours: Monday to Friday, 8:30am - 4:30pm

Wage Range: $27.20 - $31.43

Deadline: August 24, 2026

Overview
The Fundraising Associate will support the Director of Development in day-to-day activities of a multi-faceted Development and Communications Department. This position will have a large focus on donor care, donation & data management, and communications. The incumbent will be responsible for the administrative duties associated with donor care, donation & data management, and communications. The Fundraising Associate also provides copy editing for donor communication, social media content, and marketing materials, plus will take a lead role in our major fundraising events, while supporting and enhancing all ongoing donor strategies.

Specific Responsibilities
Donor Care & Customer Service – 20%

Engage with community members regularly by phone, email, letter, digital streams, and in person (i.e., responding to questions, info requests & updates, donations over the phone, etc.)

Respond to donor specific questions & requests

Help build and maintain relationships with donors through regular touch points

Produce and send new donor welcome packages, thank you letters, and cards/notes

Donation & Data Management – 50%

Manage and maintain donor software through accurately inputting donor information, gift amount, contact notes, and other related info

Manage and maintain monthly partner donations

Develop and produce a variety of reports in donor software (Virtuous) and MS Excel

Complete one-time and/or annual tax receipts for donors

Complete monthly donation reconciliation reports

Manage all bank deposits





Complete Gift in Kind (GIK) donation requests

Communications – 20%

Create and schedule regular social media posts

Design communications materials (i.e., graphics for social media posts)

Help make updates to the website as needed

Design and/or edit marketing materials such as brochures, stand-up banners, with the support of the marketing committee

Event Management – 10%

Help plan major fundraising events with the support of the Director of Development

Lead overall event organization, event day site setup and registration

Assist donors with third party fundraising platforms (i.e., peer to peer sites)

Provide third-party event support

Other duties as may be assigned from time to time

Qualifications
Education

Completion of post-secondary education in fundraising, communications, marketing or related field

Experience

Minimum 3-5 years of experience in a fundraising, data management, customer service, or similar role

Experience in donor relations or customer service is an asset

Data Management with a fundraising CRM experience is a benefit

Event experience is an asset

Communications experience is an asset

Marketing and design experience is an asset

Certifications





Foundations of Fundraising Course or similar course is helpful

Knowledge/Skills/Abilities Required To Be Successful In This Position

Ability to read and interpret procedure manuals and reports

Ability to analyze and present numerical data in tables, spreadsheets and forms

Proficient with Microsoft Office 365, WordPress, Canva

Sound knowledge and experience with a Customer Relations Managament system like Virtuous

Ability to utilize social media platforms and website management tools

Ability to organize daily/weekly projects and refocus when pulled off task

Ability to work with minimal supervision

Well-developed interpersonal skills

Willingness to learn, completion of Virtuous Academy, CNOY 101 event training

Foundations of Fundraising

Requirements

Vulnerable Sector Check/Police Check

Valid, unrestricted Class “G” Ontario Driver’s licence

Ministry of Transportation Drivers Abstract through Service Ontario

Travel to area community organizations and businesses

Statement of Faith Agreement bonification

Physical Demands

Manual dexterity required

Interacts with employees, management and the public at large

Sitting, standing, bending and walking

Repetitive work, detail oriented, work requiring deep focus

Position is an "in-office" position regarding requirements to answer phone calls, respond to donor requests, and calling donors for purposes of updating financial information

Position is located at the reception desk to offer our best customer service experience to the community

Overtime may be required during specific peak times

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📌 Fundraising Associate (Ontario)
🏢 Ray of Hope
📍 Ontario