Take on a critical leadership role at Citigroup as a Senior Apps Support Lead, specializing in Pega and AI platform management. Guide teams to ensure system stability and enhance service delivery across business functions.
This full time position requires extensive Apps Support experience, focusing on managing complex issues and stakeholder engagement. You will lead support teams, implement best practices, and optimize resource allocation to boost incident response times. Your ability to communicate effectively with all levels of management will be vital for maintaining operational excellence.
Key Responsibilities:
• Ensure system availability of Pega and AI platforms
• Direct incident management from detection to resolution
• Oversee vendor relationships for offshore services
• Develop automation tools for incident resolution
• Mentor junior engineers to raise support standards
Requirements:
• Over 10 years of Apps Support experience
• Proven skills in stakeholder management
• Excellent project management and communication skills
• Background in AI-powered platforms preferred
• Bachelor's degree required; Master's degree is a plus
Lead the charge in enhancing Citigroup’s application support through your expertise and strategic oversight.
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📌 Senior Apps Support Lead at Citigroup (Ontario)
🏢 Citi
📍 Ontario