Become a Bilingual Client Services Specialist at DLL in Burlington, ON, where your French and English proficiency will make a significant impact on customer interactions. Manage inbound inquiries through calls and emails effectively.
In this client-facing role, you will ensure prompt resolution of customer requests related to their active contracts. You will also engage in comprehensive follow-ups and collaborate on cross-functional projects within the team, striving for excellence in service delivery.
Key Responsibilities:
• Handle inbound calls with professionalism
• Troubleshoot and resolve customer contract issues
• Prepare and process necessary documentation
• Assist vendors and users as required
• Monitor and manage service level commitments
Requirements:
• Minimum 1-2 years of experience in client service
• Fluent in both French and English
• Solid written and verbal communication skills
• Experience in administrative and CRM tasks
• Comfortable working under tight deadlines
Use your language skills to enhance customer satisfaction at DLL.
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