Join the Fairmont Chateau Laurier team as a Bilingual Guest Service Agent. This part-time role in Ottawa focuses on delivering outstanding service while fluently communicating in both official languages.

As a pivotal part of the Royal Service team, you will engage with guests, respond to inquiries, and assist with hotel operations. Responsibilities include taking in-room dining orders, processing calls, and managing wake-up services. Your fluency in both languages will enhance guest experiences during their stay at the hotel.

Key Responsibilities:
• Engage professionally with guests over the phone
• Handle in-room dining and amenity requests
• Maintain proper telephone etiquette
• Organize daily amenity reports
• Assist in training and onboarding recent staff

Requirements:
• Proficient in French and English
• Previous experience in hospitality roles
• Must have Smart Serve certification
• Strong guest service and communication skills
• Available to work overnight shifts

Enhance guest experiences through your exceptional service and bilingual skills at Fairmont.
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📌 Bilingual Guest Service Agent at Fairmont (Quebec City)
🏢 FAIRMONT
📍 Quebec City