Elevate your technical skills with the IT Customer Support II position at Alberta Health Services. Provide advanced onsite support and troubleshoot complex IT issues for various users.

As a Deskside Analyst, you will deliver expert technical assistance across Alberta Health Services. This role requires 3-5 years of experience with desktop equipment, applications, and peripherals, particularly in the healthcare sector. Your strong customer service focus, problem-solving aptitude, and written communication skills will be essential in this role.

Key Responsibilities:
• Provide hands-on technical support for desktops and peripherals
• Investigate complex technical problems for resolution
• Manage escalations from Customer Support I efficiently




• Assist in implementing solutions assigned by senior staff
• Maintain confidentiality and promote quality improvement

Requirements:
• Certificate in Computer Support or equivalent qualification
• 3-5 years experience in technical support, preferably in healthcare
• Solid knowledge of Microsoft Suite and Windows OS
• Effective communication and conflict resolution skills
• Valid driver's license and vehicle required

Utilize your troubleshooting and customer service expertise to enhance IT support at AHS.
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📌 Onsite IT Customer Support Analyst (Alberta)
🏢 Alberta Health Services
📍 Alberta