24 Aug
|
Kelly
|
Montreal
Agent(e) de centre dappels Transition de produit bancaire Nous sommes la recherche dun(e) agent(e) de centre dappels pour soutenir une transition de produit bancaire Montral.
La personne retenue sera responsable daider les clients en rpondant leurs questions, en leur fournissant des conseils et en les accompagnant dans les changements lis leurs produits et services bancaires.
Horaire de travail: Du lundi au dimanche, de 6 h 22 h, avec des quarts de travail en rotation.
Responsabilits principales Rpondre aux demandes des clients concernant la transition de produit.
Expliquer les changements, les processus, les chanciers et les prochaines tapes.
Fournir des conseils et une assistance professionnelle et empathique.
Rsoudre les problmes de base et transmettre les demandes complexes aux quipes appropries.
Documenter les interactions avec les clients et mettre jour les renseignements avec prcision.
Respecter les politiques, procdures et exigences de confidentialit et de scurit de la banque.
Effectuer des appels sortants au besoin.
Atteindre les objectifs tablis en matire de service et de qualit.
Exigences Au moins 1 an dexprience en service la clientle, centre dappels, secteur bancaire ou dans un rle similaire ax sur les clients.
Excellentes aptitudes en communication et en coute active.
Solides comptences en service la clientle et en rsolution de problmes. laise avec lutilisation de plusieurs systmes informatiques.
Grand souci du dtail et capacit traiter des renseignements confidentiels.
Exprience dans le secteur bancaire ou des services financiers, un atout.
Diplme dtudes secondaires ou quivalent requis.
We are seeking a Call Center Agent to support a banking product transition in Montreal.
The successful candidate will assist clients by answering questions, providing guidance, and helping them understand and navigate changes to their banking products and services.
Work Schedule: Monday to Sunday, 6:00 AM10:00 PM,
with rotating shifts.
General Duties Respond to client inquiries regarding the product transition.
Explain changes, processes, timelines, and next steps.
Provide guidance and assistance in a professional and empathetic manner.
Troubleshoot basic issues and escalate complex inquiries as needed.
Document client interactions and update information accurately.
Follow banking policies, procedures, privacy, and security requirements.
Conduct outbound calls when required.
Meet established service and quality standards.
Requirements 1+ year of experience in customer service, call centre, banking, or a similar client-facing role.
Strong communication and active listening skills.
Excellent customer service and problem-solving abilities.
Comfortable working with multiple computer systems.
Strong attention to detail and ability to handle confidential information.
Banking or financial services experience is an asset.
High school diploma or equivalent required.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.
Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
In addition,
employees are entitled to earn paid sick leave under the applicable state or local plan.
Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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📌 Agent(e) de centre dâappels (Montreal)
🏢 Kelly
📍 Montreal