Advance in your career with Ricoh as a Customer Operations Specialist I, responsible for enhancing document management services at client sites. This role combines technical analysis and client relationship management.

You will facilitate Ricoh Managed Document Services through direct engagement with clients, ensuring optimal fleet management and service level compliance. This role involves data reporting, operational analyses, and maintaining high customer satisfaction through effective communication and service delivery.

Key Responsibilities:
• Implement Managed Document Services as per client agreements
• Conduct fleet optimization and document processes
• Manage client communications and service escalations




• Report on KPIs and trends to drive improvements
• Oversee the management of consumables inventory

Requirements:
• At least 2 years of relevant administrative experience
• Fluent in French and English for client communication
• Expertise in Microsoft Office applications, especially Excel
• Self-starter with excellent communication abilities
• Access to a vehicle for client interactions

Bring your analytical and service skills to enhance client operations with Ricoh.
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📌 Customer Operations Specialist I Role (Quebec City)
🏢 Jobtailor
📍 Quebec City