Become a pivotal leader as a Common Service Delivery Supervisor for the Alberta Public Service in Edmonton. Focus on delivering vital Disability Income Assistance services with excellence.

In this full time, temporary position, you'll report to the Disability Income Assistance Team Lead and guide Assessors in a high-volume setting. You'll optimize service delivery, ensure legislative compliance, and foster team success while resolving complex client issues. A commitment to continuous improvement will enhance the quality of service provided to vulnerable Albertans.

Key Responsibilities:
• Lead application processing for service standard adherence
• Provide coaching and support to Assessors
• Analyze workloads and set operational priorities




• Run quality assurance reviews and compliance audits
• Collaborate on program objectives to meet client needs

Requirements:
• High school diploma with four years relevant experience
• Supervisory experience within a contact center favored
• Understanding of AISH program criteria and legislation
• Excellent communication and organizational skills
• Leadership abilities focused on team building

Guide your team to success while positively impacting Alberta's vulnerable communities.
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📌 CSD Supervisor in Disability Income Assistance (Alberta)
🏢 Government of Alberta
📍 Alberta