Join ACTO's team as a Hybrid Customer Success Manager positioned in Toronto, ON. Focus on maximizing client satisfaction and strategic account management within Life Sciences.
This role includes overseeing both enterprise and mid-market client relationships while ensuring satisfactory implementation of our AI-powered platform. You will collaborate closely with cross-functional teams to optimize customer engagement while deploying effective onboarding processes. The combination of remote work and in-person travel offers a dynamic work environment tailored for client success.
Key Responsibilities:
• Own management of ACTO's growing client base
• Develop a tailored Customer Success strategy for clients
• Conduct executive business reviews and ensure client renewals
• Drive increased usage and engagement through training
• Partner with onboarding teams to streamline customer experiences
Requirements:
• 2+ years in customer success or management roles
• Experience managing large-scale projects and stakeholders
• Background in Life Sciences is preferred
• Comfort with AI tools beneficial
• Proven ability to drive client outcomes
Help guide clients towards optimal use of ACTO's cutting-edge solutions and enhance their success.
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