Drive customer success with Suger as an Enterprise Customer Success Manager in our Vancouver office. Focus on onboarding and retention while managing strategic enterprise accounts.

In this hybrid role, you will take ownership of a diverse portfolio, ensuring customer engagement and satisfaction throughout their lifecycle. Your goal is to facilitate successful implementations while working closely with Sales, Product, and Engineering teams. Build robust relationships with key stakeholders at major enterprises like Snowflake and Workday, identifying upsell opportunities and addressing customer needs proactively.

Key Responsibilities:
• Own end-to-end account management for Enterprise clients
• Lead customer onboarding and implementation processes
• Handle inquiries and provide ongoing support via ticketing systems




• Contribute to knowledge management and internal documentation
• Maintain detailed account notes and health tracking

Requirements:
• 3+ years in Customer Success or Account Management
• Expertise in managing enterprise clients and complex relationships
• Strong verbal and written communication skills
• Organizational skills for multitasking across projects
• Proactive in identifying risks and opportunities

Leverage your experience and strategic insight to foster growth for customers at Suger, enhancing the enterprise success model.
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📌 Enterprise Customer Success Manager in Vancouver (British Columbia)
🏢 Suger
📍 British Columbia