Bilingual Customer Service Representative Location: Winnipeg, Manitoba - Hybrid Work Type: Temporary to Permanent Pay Rate: $23.94/hour Vacancy: Existing vacancy Immediate start customer service role where your efficiency makes an impact.

This Bilingual Customer Service role offers reliable hours, immediate income and the opportunity to support a busy team using your existing skills, who will truly appreciate your organization, coordination and calm efficiency.

What''s in it for you - Consistent weekly pay you can count on - Supportive team environment with on-the-job training provided. - Prove your skills and position yourself for a permanent opportunity. - Access to company benefits and additional perks upon permanent hire. - Proactive, explicit communication - Onsite parking The Role: Bilingual Customer Service Representative - Deliver exceptional customer service by responding to inbound phone, chat, and email inquiries within established service level, quality, and productivity targets. - Manage multiple customer interactions simultaneously while accurately researching information across internal systems and documenting customer inquiries and resolutions. - Provide timely and accurate shipment support, including tracking updates, address modifications, proof of delivery requests, and coordination with internal departments to ensure issue resolution. - Process customer requests such as pickup bookings and rate quotes using automated dispatch and pricing systems, ensuring accuracy and efficiency. - Build positive customer relationships through clear communication, empathy, and proactive updates,



effectively resolving concerns and enhancing the overall customer experience. - Identify opportunities to promote value-added services, generate sales leads, and contribute to customer satisfaction and business growth while adhering to all company policies, procedures, and quality standards.

What Youll Bring - Strong customer service experience in a fast-paced call center environment, with the ability to professionally handle challenging customer situations. - Demonstrated ability to multitask effectively, including managing multiple chat conversations simultaneously while maintaining accuracy and attention to detail. - Excellent communication skills, both verbal and written, with a professional phone presence and strong grammar. - Proven problem-solving and decision-making abilities, with a customer-focused approach to resolving inquiries and concerns. - Ability to work collaboratively as part of a team while performing effectively under pressure and meeting performance targets. - Bilingual French/ English. - Minimum typing speed of 38 words per minute.

If this Job Title role sounds like a strong match for your experience and career goals, we encourage you to apply.

Submit your application via the link provided, and a member of our team will be in touch to discuss next steps.

Since 1951, Drake International has connected people with meaningful work across Canada and globally.

We are an equal opportunity employer committed to diversity, inclusion and accessibility.

Accommodations are available throughout the recruitment process.

For accommodation requests, your Drake Representative.

This hiring process may use AI enabled tools to support WINWC

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