Enhance the TELUS Health experience as a Senior Consultant specializing in benefits technology. Utilize your technical expertise to support and mentor your team for optimal client service.
In this role, you'll be responsible for database solutions and process improvements within TELUS Health's Retirement and Perks Solutions team. Your hands-on experience, along with a focus on mentoring, will be crucial for managing technical challenges and training colleagues. This senior position requires a blend of technical know-how in SQL and customer communication skills to benefit over 9 million plan members.
Key Responsibilities:
• Build automated reporting using SQL Server Integration Services • Conduct process improvement analysis for operational workflows • Mentor junior team members in database solutions • Develop user documentation for support processes • Address client inquiries with clear communication
Requirements: • 3+ years in a related technical support role • Expertise in SQL, SSRS, and reporting applications • Background in customer-facing environments • Strong analytical and problem-solving abilities • Excellent documentation and communication skills
Join TELUS Health to help advance health technology in meaningful ways. #J-18808-Ljbffr