Calgary, AB — Hybrid, 3 Days/Week in Office |Full-Time, Permanent

Compensation
$88,000–$115,000 base (commensurate with experience)

Optiom is a specialty insurance MGA backed by Aviva Canada, and we're building the governance layer beneath our technology estate — from scratch. We know broadly what we run. We don't yet have it documented in one place, tied to the vendors who supply it, rated for criticality, and backed by tested recovery plans.

That's where you come in.

You Bring

3–6 years in IT governance, risk, compliance, service management, or IT security in an operational role

Hands-on experience building or substantially rebuilding a CMDB or asset/configuration register

Experience authoring business continuity, disaster recovery, or incident response documentation — not just reviewing plans someone else wrote

Working knowledge of a recognized framework (NIST CSF, ISO 27001, ISO 22301, COBIT, or ITIL)

Comfort reading commercial contracts and pulling out the terms that actually matter — notice periods, termination rights, SLAs

The documentation discipline and persistence to chase down owners until you get an answer

Post-secondary education in IT, business, or a related field — or equivalent experience

Bonus Points For

ITIL Foundation, CompTIA Security+, CRISC, CISA, CISM, or a DRI International certification (ABCP/CBCP)

Experience in insurance, financial services, or another regulated industry

Familiarity with Microsoft 365, Entra ID, and Defender

Experience with ServiceNow, Jira, or Confluence

Exposure to SaaS, MGA, or carrier platform environments

What You'll Actually Do
This is a hands-on, individual-contributor role — you build the artifacts yourself, with support from our Vendor Management business analysts, and you own the outcome:





Build and maintain Optiom's CMDB — applications, infrastructure, integrations, data flows

Consolidate every technology vendor agreement into a single register, and flag the gaps, expiries, and duplicate spend nobody's tracking today

Run business impact assessments and rate every application for criticality — then set recovery targets and hold the environment to them

Write and exercise Business Continuity, Disaster Recovery, and Incident Response plans for every critical application

Keep our security policies and control documentation current, and answer the due diligence questionnaires our broker, dealer, and OEM partners send us — from a governed source, not assembled fragments

Who We Are
Optiom Inc. is a Managing General Agency (MGA) and a wholly owned subsidiary of Aviva Canada, specializing in specialty insurance products distributed through a national network of broker and dealer partners. We operate with the entrepreneurial energy of a specialty MGA, backed by the resources and credibility of one of Canada's largest and most trusted insurers.

Why Join Optiom

Backed by Aviva Canada — enterprise-level resources in an entrepreneurial setting

A true build-from-scratch mandate — stand up governance infrastructure that doesn't exist yet, with direct visibility to Operations leadership

Career runway — a foundational role positioned to grow into IT risk, compliance, or resilience leadership as our technology function matures

Employer-supported certification — we cover exam fees and continuing education for role-relevant credentials

Hybrid mode — Calgary, AB, 3 days a week in office

As disclosed in this posting, Optiom uses AI tools to assist with initial screening. All final hiring decisions are made by Optiom's human hiring team.

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📌 IT Security & Resilience Analyst (Alberta)
🏢 Optiom
📍 Alberta