Take the helm as the Employer Services Manager at HOOPP, guiding a team that plays a vital role in supporting healthcare employers across Ontario. This management position emphasizes client service and team empowerment.

As the Employer Services Team Leader, you will manage a dedicated team responsible for various stages of HOOPP plan administration. Your focus will be on developing your team's skills, ensuring timely service delivery, and communicating effectively with stakeholders. This role includes proactive problem management and supporting the senior leadership team.

Key Responsibilities:
• Oversee daily service operations for HOOPP employers
• Drive team performance with feedback and training initiatives
• Manage escalations and maintain stakeholder relationships




• Ensure SLAs are met and efficiency is optimized
• Facilitate onboarding and knowledge transfer for recent hires

Requirements:
• Background in service management and team leadership
• Strong coaching and feedback capabilities
• Proven communication skills in a client service context
• Experience with pension plan administration is an asset
• Ability to manage multiple competing priorities

Lead the charge in delivering exceptional employer service with HOOPP, serving over half a million members.
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📌 HOOPP Employer Services Team Leader (Ontario)
🏢 HOOPP
📍 Ontario