Elevate banking processes at EQ as a Senior Problem Management Specialist. Play a critical role in incident resolution and change management while working in a hybrid environment.

At EQ, you will manage the lifecycle of incidents and problems to minimize business disruptions. This role emphasizes effective stakeholder communication, root cause analysis, and proactive change management strategies to ensure service reliability. Your contributions will greatly impact our commitment to redefining banking for Canadians.

Key Responsibilities:
• Manage major incident responses within SLAs
• Establish explicit communication with all stakeholders
• Conduct root cause analysis for incident resolution




• Coordinate with teams to facilitate problem solutions
• Oversee accurate documentation and reporting of incidents

Requirements:
• Degree in business administration or technology-related field
• 3 years of experience in incident and problem management
• Strong analytical and communication skills
• Familiarity with ITIL 4 best practices
• Expertise in ServiceNow, Confluence, and Jira

Your skills in incident management and change oversight can drive significant positive change at EQ.
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📌 EQ Senior Problem Management Specialist (Ontario)
🏢 EQ Bank | Canada's Challenger Bank
📍 Ontario