Become a Customer Experience Agent at Moneris, specializing in bilingual support. Work in Toronto or Sackville while ensuring exceptional service for merchant clients.This position focuses on delivering technical assistance within Moneris's Customer Experience team. You'll be responsible for troubleshooting POS issues, documenting customer interactions, and identifying cross-sell opportunities. The role incorporates comprehensive training and support for qualified growth.Key Responsibilities:- Assist merchants with technical issues via phone- Handle inbound service requests efficiently- Promote Moneris's products through up-sell opportunities- Keep accurate records of customer interactions- Strive to meet performance metrics tied to service qualityRequirements:- At least 1 year of customer service experience- Fluent in both French and English- Familiarity with computer technology and systems- Strong detail orientation in a fast-paced environment- Flexibility in working rotating shifts, including weekendsLeverage your bilingual skills to enhance customer interactions and support Moneris’s mission of customer excellence.#J-18808-Ljbffr

📌 Customer Experience Agent At Avenir Energy (Winnipeg)
🏢 Avenir Energy
📍 Winnipeg