Job Description SUMMARY OF ESSENTIAL FUNCTIONS: To assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals. SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Interacts with customers via telephone, fax, and email and outside sales representatives to provide recommendations on product applications, price quotations (after researching), resolve complaints, problems and handle emergency calls.

Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.

Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements.

Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.

Identifies returned materials and assists walk-in customers as required.

Maintains reference files of procedures, products lists, special pricing, quotes and other relevant data.

Performs other duties as required. RSUM DES FONCTIONS ESSENTIELLES : Aider les clients de John Crane Canada dans tous les aspects des achats et des rparations de joints mcaniques. LES TCHES, ACTIVITS ET RESPONSABILITS SPCIFIQUES INCLUENT MAIS NE SONT PAS LIMITES : Interagit avec les clients par tlphone et e-mail et avec des reprsentants commerciaux externes pour fournir des recommandations sur les applications des produits, les devis (aprs recherche), rsoudre les plaintes, les problmes et grer les appels d''urgence.

Initier et entrer les commandes en interprtant les exigences du client et les dessins pour compiler la nomenclature.

Coordonner les services d''ingnierie, d''achat, d''assemblage,



de fabrication et de facturation pour discuter des commandes et des exigences des clients. tre responsable de la gestion complte des commandes pour s''assurer que les engagements de livraison sont respects et prendre les mesures appropries en cas de retard de livraison.

Identifier les matriaux retourns et aide les clients sans rendez-vous au besoin.

Tenir jour des fichiers de rfrence des procdures, des listes de produits, des prix spciaux, des devis et d''autres donnes pertinentes.

Effectuer d''autres tches au besoin.

Qualifications Education/Training: Mechanical Technologist/Technician College or High School Diploma Experience: 3 to 5 years of customer service-related experience in a manufacturing setting Knowledge/Skills: Ability to read detailed drawings and utilize measuring instruments Must have effective written and verbal communication skills Computer skills including Microsoft Office Must be able to read, write, speak, and understand French and English. ducation / Formation: Technologue / technicien en mcanique ou dtude secondaire Exprience: 3 5 ans d''exprience lie au service la clientle dans un environnement de fabrication Connaissances / Comptences: Capacit lire des dessins dtaills et utiliser des instruments de mesure Doit avoir de bonnes comptences en communication crite et verbale Comptences informatiques,



y compris Microsoft Office Doit tre bilingue Additional Information With colleagues stretching across the globe, we are proud of our diversity.

To foster inclusivity, we run employee resource groups (ERGs) to provide a protected space for employees to connect and support each other.

Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward.

We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. #smiths #ZR We believe that different perspectives and backgrounds are what make a company flourish.

All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.

We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation including, but not limited to, interviews or testing.

Avoid fraudulent requests by applying jobs directly through our careers website ( Careers - Smiths Group plc )

📌 Order Management Coordinator (Manufacturing) (Montreal)
🏢 John Crane
📍 Montreal