Job Description IBMS (Operative BMS) SME Techno-Functional Analyst L1/L2/L3 Support & SQL Toronto, ON - Hybrid (2-3 Days WFO) Important Con Call Notes Open for candidates to work remotely for non local candidates.

Hands on IBMS system (company name - Operative) - (operation side or implementation side) - Previously submitted profiles did not have IBMS experience.

This Tool used by media companies - please target those companies Role Descriptions: Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environment Troubleshoot issues in scheduling | ad sales | traffic | and billing modules Handle incidents | service requests | and user queries via ticketing tools Perform SQL-based database troubleshooting | data validation | and fixes Investigate and resolve data inconsistencies and system integration issues Conduct root cause analysis (RCA)



and ensure SLA adherence Support user access | configurations | and minor enhancements Work closely with sales | traffic | finance | and technical teams Essential Skills: Strong experience in Operative IBMS BMS system Knowledge of broadcast/media workflows (scheduling | ad sales | traffic | billing) Hands-on SQL & database troubleshooting (mandatory) Experience in helpdesk / EUC support environment Familiarity with Service

Now/JIRA or similar tools Robust analytical | problem-solving | and communication skills Understanding of infrastructure / EUC environment (VDI | VPN | etc.) Knowledge of integrations and reporting tools Requirements Sailpoint

📌 IBMS (Operative BMS) Techno-Functional Analyst -–//Support (Toronto)
🏢 Astra North Infoteck
📍 Toronto